Refunds & Returns Policy
Overview
At Floranext, we take pride in providing professionally printed, high-quality paper tickets. Because tickets are custom printed and shipped, please review the policy below before placing your order.
Paper Ticket Sales
All tickets sold through Floranext are physical, printed products that are produced and shipped from our printing warehouse.
Due to the custom nature of printed tickets and the time-sensitive nature of events:
- All ticket sales are final once printing has begun.
- Tickets are non-refundable and non-returnable after printing or shipment.
- Tickets cannot be exchanged for different events or dates.
Order Changes & Cancellations
- Orders may only be canceled or changed before printing begins.
- Once an order has entered production, it cannot be modified or canceled.
Damaged, Defective, or Incorrect Orders
If your tickets arrive damaged, defective, or incorrect due to a printing or fulfillment error, we will make it right.
Please contact us within 7 days of delivery with:
- Your order number
- A description of the issue
- Photos of the damaged or incorrect items
Approved claims may result in a replacement shipment or refund, at Floranext’s discretion.
Shipping Issues
- Floranext is not responsible for delays caused by carriers once orders have shipped.
- If a shipment is lost in transit, we will work with the carrier to investigate and determine the appropriate resolution.
How to Contact Us
For questions or support related to your ticket order, please contact:
Email: support@floranext.com
Website: https://tickets.floranext.com
Please include your order details so we can assist you as quickly as possible.
Processing Time
If a refund or replacement is approved, please allow 5–10 business days for processing, plus standard shipping time if a replacement is issued.
Policy Updates
Floranext reserves the right to update this Refunds & Returns Policy at any time. Any changes will be posted on this page and will take effect immediately upon posting.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase To Floranext – Must be sent back to Printer Warehouse.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.